Offers, Discounts and Loyalty Terms

This page explains in plain English how our discounts, promotions and Loyalty Club rewards work together. It sits alongside our full Terms and Conditions.

Only one discount applies to an order

Where more than one offer could apply to your cart, our checkout applies the offer that gives you the largest saving. Discounts do not add together.

You will always receive the best available offer. You will not receive two at once.

Loyalty Club 5%

Loyalty Club members receive 5% off, applied automatically at checkout when you are signed in to your account. Orders placed as a guest do not receive the member discount.

While a storewide promotion is running, the promotional discount replaces your 5% rather than being added to it. Our checkout applies whichever of the two saves you more.

The 5% applies to products only and excludes freight charges.

Loyalty Points and Reward Vouchers

Loyalty Club members earn Loyalty Points on qualifying activity, which may include purchases, product reviews and referrals. Points are redeemed for a Reward Voucher through the Rewards tab in your account.

A Reward Voucher is issued as a single use discount code that you enter at checkout.

A Reward Voucher cannot be used in conjunction with any other offer, discount or promotion. This includes the Loyalty Club 5% and any storewide promotion. While a promotion is running you will need to choose between redeeming your Reward Voucher and taking the promotional discount, whichever gives you the better result.

Only one Reward Voucher may be redeemed per order.

Reward Vouchers are issued to your account, are not transferable, have no cash value and cannot be exchanged for cash.

Free shipping

Free standard shipping applies to orders over the advertised threshold. The threshold is assessed on your cart value after any discount has been applied, and shipping charges are not included in the qualifying spend.

Free standard shipping applies alongside a storewide promotional discount.

Storewide promotions

From time to time we run storewide promotions with their own dates, thresholds and conditions. Where a promotion is running, its details will be advertised on this website for the duration of the offer.

Unless otherwise stated, promotional discounts are applied automatically at checkout, thresholds are assessed on your cart value before shipping, subscription items are not included, and only one discount applies per order. Promotional discounts cannot be used with a Reward Voucher or any other discount code.

Trade, wholesale and commercial accounts

Promotions, discounts, Loyalty Club benefits and free gifts are available to retail and Loyalty Club customers only. Wholesale, business, commercial and consultant accounts trade on their own pricing and are not eligible.

Changes

We may change, extend or withdraw any offer or promotion at any time. Prices and availability are subject to change without notice.