Tri Nature Pty Ltd respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information, including through our website, marketing platforms, and direct communications.
Your Privacy at a Glance
At Tri Nature, we value your trust and take your privacy seriously. Here’s a quick overview of how we handle your personal information:
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What we collect – Your contact details, order information, and how you use our website.
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Why we collect it – To process orders, provide customer support, improve your experience, and share updates or offers (with your consent).
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How we collect it – Through our website, checkout forms, customer service, cookies, and digital advertising tools.
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Who we share it with – Only trusted service providers who help us deliver your orders, run our website, and manage marketing. We never sell your information.
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Your choices – You can unsubscribe from emails or SMS at any time, adjust your cookie settings, or contact us to access or update your details.
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Questions? – We’re here to help. Email us at customerservice@trinature.com.au.
For the full details, please read our Privacy Policy below.
1. What Personal Information We Collect
We may collect the following types of personal information:
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Name, address, email address, and phone number
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Billing and shipping details
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Purchase history and preferences
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Login credentials and usage patterns on our website
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SMS and email marketing preferences
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Information from cookies and analytics tools (e.g. browsing activity, advertising pixels)
We do not currently collect or process sensitive personal information or credit reporting information.
2. How We Collect Information
We collect personal information through:
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Online forms, order checkouts, surveys, and promotions
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Email, SMS, or social media interactions
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Cookies, web beacons, and third-party analytics tools
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In some cases, from trusted service providers (such as freight or marketing partners)
3. Why We Collect This Information
We use your information to:
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Process and fulfill your orders
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Communicate with you about products, services, promotions, or your account
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Provide customer support and manage our relationship with you
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Improve our website, services, and customer experience
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Send promotional emails and SMS messages (with your consent)
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Run targeted advertising through digital marketing platforms
4. SMS Marketing Consent
By providing your mobile number on our website or during checkout, you consent to receive promotional SMS messages from Tri Nature via our marketing platform. Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying STOP to any SMS.
5. Cookies and Online Tracking
We use cookies and other technologies to:
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Enhance your browsing experience
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Track website usage and performance
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Show you relevant ads on other platforms
You may refuse cookies through your browser settings, although this may affect website functionality.
6. Disclosure of Your Information
We may share your information with trusted third parties including:
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Freight and logistics partners
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Payment processors and ecommerce platforms
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Marketing and advertising service providers
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IT and website support providers
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Regulatory authorities where required by law
We do not sell your personal information.
We do not currently disclose personal data to overseas recipients.
7. Access, Correction & Complaints
You may request access to or correction of your personal data by contacting us. If you believe we have breached your privacy, please notify us. We aim to respond promptly and resolve any concerns.
If you’re not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Opting Out
You may opt out of:
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Emails by clicking the unsubscribe link in any email
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SMS by replying STOP
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All marketing communications by contacting us directly
9. Anonymity and Pseudonyms
Where lawful and practical, you may interact with us anonymously or using a pseudonym. However, some services (such as purchases) require your identity for processing.
10. Changes to This Policy
We may update this policy periodically to reflect changes in law or our business practices. The latest version will always be available at www.trinature.com.au. We encourage you to check it regularly.
11. Contact Us
If you have any questions, concerns, or requests, please contact:
Privacy Officer
Tri Nature Pty Ltd
Email: customerservice@trinature.com.au
Phone: (02) 4928 2199
Website: www.trinature.com.au